Have questions about Unmarkly? We're here to help! Below you'll find answers to common questions and ways to get in touch with our support team.
Simply paste the Sora AI video URL from sora.chatgpt.com into the input field on our homepage and click "Remove Watermark". Your video will be processed and ready for download in seconds.
To prevent abuse, we limit each user to 3 downloads per 24-hour period. If you've reached this limit, please wait for the timer to reset before trying again.
Yes! Unmarkly is completely free to use. There are no hidden fees, subscriptions, or payment requirements.
We provide the original HD quality of the Sora AI video without any compression or quality loss during the watermark removal process.
No. All video processing happens in real-time, and we do not store any video content on our servers. Your privacy is important to us.
You must respect the original copyright and terms of service from OpenAI Sora. Unmarkly only provides a download tool - you are responsible for ensuring you have the right to use the content.
For general questions about our service, features, or partnerships.
Response time: 24-48 hours
Experiencing issues with downloads or video processing? Let us know the details.
Response time: 12-24 hours
For copyright concerns, takedown requests, or legal inquiries.
Response time: 24 hours
Have an idea to improve Unmarkly? We'd love to hear your suggestions!
Response time: 48-72 hours
To help us assist you better, please include the following information when reaching out:
Before reporting an issue, check if it might be a temporary service disruption: